Refund policy

At Skyevrs, every garment is crafted with intentional cultural storytelling, high-grade fabrics, and modern tailoring. We want you to step out with absolute confidence—which starts with getting your perfect fit.

The Skyevrs Fit Guarantee: 1-Time Free Size Exchange

We know trying a new brand online can feel like a gamble. If your shirt arrives and the fit isn't quite right, we offer a 1-Time Free Size Exchange on every regular-priced order within 14 days of delivery.

We will provide a prepaid return shipping label so you can swap your garment for the correct size at zero extra cost.

Out-of-Stock Exchanges

Because our pieces are produced in limited batches, a specific size may occasionally sell out. If your requested exchange size is unavailable, we give you two hassle-free options:

  1. Style Swap: Swap your order for a different shirt design in your desired size at no extra cost.
  2. Full Refund: If we cannot fulfill your size in another style you love, we will issue a full refund back to your original payment method immediately.

Exchange Requirements:

  • Request must be initiated within 14 days of order delivery.
  • Items must be unworn, unwashed, unaltered, and in their original condition.
  • All original tags and packaging must remain attached.

Damaged, Defective, or Incorrect Items

We take quality control seriously. If you receive an item that is defective, damaged in transit, or if we shipped you the wrong item or size:

  1. Please inspect your package upon arrival.
  2. Contact us at hello@skyevrs.com within 7 days of delivery with your order number and a photo of the issue.
  3. We will immediately ship out a free replacement or issue a full refund to your original payment method, including any shipping fees paid.

Standard Returns & Store Credit

If you wish to return an item for store credit rather than exchanging for another size:

  • Returns are accepted within 14 days of delivery.
  • Items must be in unworn, unwashed condition with tags attached.
  • Customers are responsible for return shipping costs for store credit returns.
  • Once inspected and approved, a digital gift card with your store credit will be emailed to you within 3–5 business days.

Exceptions & Non-Returnable Items

  • Final Sale / Clearance Items: Any items explicitly marked as "Final Sale" or purchased during clearout events cannot be returned or exchanged.
  • Gift Cards: Digital gift cards are non-refundable.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery for any reason without justification. Items must remain unworn, unwashed, with all original tags attached and in original packaging.

How to Start an Exchange or Return

  1. Send an email to hello@skyevrs.com.
  2. Include your Order Number and state whether you are requesting a Size Exchange, Store Credit Return, or reporting a Defect/Damage.
  3. If eligible, our support team will send you step-by-step instructions and your shipping label within 24–48 hours.

Note: Please do not send items back without first contacting customer support. Unauthorized returns cannot be processed.